PROJECT MANAGEMENT & OPERATIONAL TRANSFORMATION
The Forest &
Lilys Garden
The Forest Cafe faced stagnant sales, lack of operational protocols/systems, and high costs driving business deficiency. Coupled with Lily's Garden's low tour bookings due to limited B2B-to-B2C exposure and poor visibility.
The forest cafe &
lilys garden
New zealand
BACK TO PORTFOLIO
WHAT WE DID
POS Migration: Evaluated 3 vendors → selected Lightspeed → rebuilt catalog → trained 11 staff (8 cafe + 3 garden) (Ongoing)
Revenue Engineering: Sales/waste/supplier analysis → menu optimization → 23% weekday / 39% weekend sales growth
Tour Exposure: Built booking SOPs + marketing campaign → boosted direct consumer bookings
Cost Control: Vendor negotiations + labor restructuring → $2K weekly savings
Redesigned menu boards + Instagram content → Enhanced customer appeal & visibility
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Before
Four Month Transformation Road Map
- Conducted a deep dive into sales, menu mix, and wastage data to understand where revenue and margin were leaking.
- Mapped the full customer and staff journey to surface pain points in ordering, payment, and service flow.
- Prioritised issues based on impact and effort so any changes made were targeted, realistic, and measurable.
- Implemented a modern Lightspeed POS with an intuitive, fast UX that reduced transaction times and queue length.
- Centralised sales, menu and inventory data in one system, giving the owners real‑time insights into bestsellers, low‑margin items, and wastage.
- Enabled accurate reporting and staff‑level permissions, improving accountability and day‑to‑day decision‑making for the cafe team.
AFter
Slow and an outdated POS system contributed to declining customer experience and satisfaction as well as operational inefficency.
Menu & Social Media Redesign
- Streamlined operations for staff and workflow to cut customer wait times and boost table turnover, using efficient ordering, digital tools, and optimized layouts.
- Optimized the menu by consolidating popular high-profit items and removing low performers, reducing waste and speeding up kitchen prep.
- Introduced captivating seasonal drinks and food with high profit margins, leveraging fresh, limited-time offerings to excite customers and drive upsells.
- Relaunched social media with engaging content like user-generated posts, sneak peeks, and exclusive promotions to draw customers from outside the local community.
- Launched corporate loyalty purchasing programs for local commercial outlets, plus subscribed to SuperGold for senior discounts, increasing B2B volume and foot traffic from new demographics
revenue impact
Leung Family
"I ended up wanting to extend the contract because of
the postive transformation work that was done"
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